Delivery & Returns
DELIVERY CHARGES
Delivery charges are automatically calculated at checkout, based on the size of the plants and the value of your order. Our delivery charges and the kick-in points for free delivery are highly competitive, and about 90% of orders are delivered free.
| Plant Type | UK Mainland (excl. Scottish Highlands and Islands) | Scottish Highlands |
|---|---|---|
| Bare root plants shorter than 100cm, all cell-grown plants, plants in pots up to 7 Litres | Free for orders over £120 (or £9.90) | Free for orders over £120 (or £14.99) |
| Bare root plants 100-120cm | Free for orders over £300 (or £24.99) | Free for orders over £300 (or £29.99) |
| Bare root plants taller than 120cm, plants in pots larger than 7.5 Litres, all root ball plants and instant hedging | Free for orders over £350 (or £59.99) | £112.99 |
Notes:
- All prices include VAT.
- Orders of plants requiring delivery on pallets (bare root plants taller than 120cm, plants in pots larger than 7.5 Litres, root ball plants, and instant hedging) delivered to destinations in the UK Mainland are delivered free when the order is over £350, regardless of the number of pallets needed.
- Scottish Highlands do not have a free pallet delivery option.
DESPATCH TIMELINES
Most plant specifications are in stock, so we typically dispatch within a few days after you order. Generally, we don't dispatch on Fridays, to avoid plants being in transit over a weekend. Rest assured that we will do everything we can to deliver your plants as soon as possible.
You'll receive an email from us on the despatch day, and delivery will occur within 48 hours - usually the next day, but occasionally it may take an extra day.
If you'd like to delay delivery to a date that suits your planting schedule, please write a note in the Delivery Instructions section at checkout, or email us at hello@hedgenursery.co.uk .
We do not take responsibility for any deliveries delayed by couriers.
Pre-orders
For pre-ordered plants (those with an expected future delivery date, shown before you added them to your basket), we'll dispatch around the indicated date. If your order includes both pre-order and in-stock items, we'll send everything together when the pre-order items become available.
Root Ball Plants
Root-ball plants are freshly lifted from our fields upon order. This approach ensures the plants are at their freshest when you receive them, improving their success rate. If you want delivery on a specific date, please order well in advance of when you need them.
During peak season, we lift root-ball plants twice weekly, aiming to deliver within 3-7 days. During busy periods, this may extend to 7-14 days. As the season slows, we lift once a week, with delivery within 7 working days. We'll promptly inform you of any stock unavailability or delivery delays upon receiving your order.
RECEIVING DELIVERY (Do I need to be at home?)
All deliveries will be sent with “no signature required”, so you do not need to be at home on the day of delivery.
For pallet deliveries, we will phone or email you on the day we dispatch. If you wish, you can arrange for someone to be there the following day to ensure the pallet is left in a convenient place for you to unpack the plants.
Pallets are delivered to the ‘kerbside’, but if there is driveway access for a pallet truck, the pallet will be left on the driveway or another suitable access point to your address, rather than blocking a road or pavement. Pallet trucks require a hard surface; pallets cannot be moved over gravel, soft or uneven ground, or grass. Drivers do not unpack the pallets.
RETURNS
We are rarely asked to accept a return. We can facilitate returns by collecting the parcel (s) or palletised plants from you (in their original packaging), but we do not refund the delivery charge or the carrier collection and delivery back to us. We do not accept returns if you have ordered too many plants.
If you wish to return an order, please email hello@hedgenursery.co.uk, and we will explain the process in more detail.