Information about the shop

RHS Endorsed

1-2 Day Delivery

Feefo Gold Trusted Service

Website Terms & Conditions of Use

1.  Website Operator

This website is operated by ChoiceShops Ltd. and its subsidiaries.


2.  Licence

2.1  We grant you, the user, a non-exclusive licence to use this website upon the following terms and conditions.
2.2  We may terminate this licence at any time without notice.


3.  Materials in Site

3.1  This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.
3.2  All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
3.3  You may view, use, download and store the material on this website for personal and research use only.
Commercial use of the material on this website is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.
3.4  Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


4.  Accuracy of Information

4.1  The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and make no representation and give no warranty as to its accuracy.
Please see our Terms and Conditions of Sale regarding the basis on which we will provide goods and services to you.
4.2  The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.
4.3  Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.


5.  Linking

5.1  This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website.
5.2  You may not create a link to this website from another website or document without our prior written consent.


6.  Liability

6.1  We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.
6.2  We will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or reliance on any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.
6.3  These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.


7.  Complete Agreement

These terms and conditions (including the Privacy Statement) contain all the terms which you have agreed with us in relation to the use of the website.


8.  Jurisdiction and acceptance of these terms and conditions

8.1  This website is controlled and operated by us from our offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.
8.2  Your continued use of this website indicates your acceptance of these terms and conditions.


9. Safe & Secure Shopping

Ordering goods online is considered as safe, if not more so, than ordering goods over the telephone.

It is extremely important that you keep your log-in and other registration details such as your password unknown to anyone but yourself. Always make sure you log out after using our site, especially when using a shared computer.
In line with our security procedures, we will occasionally request proof of identity before we disclose any personal information which we hold about you.


10. Returns

10.1   Unwanted Products

10.1.1.    Due to the perishable nature of live plants, often we cannot accept the return of plants. If you are unhappy with, or have changed your mind about your plants order, please call us on 01952 913117 to discuss your options before returning your order.


10.2     Faulty or Damaged Products

10.2.1.    All products that are faulty upon delivery will be entitled to a full refund when we are notified of the fault within 28 days of the fault.
10.2.2.    
When you notify us of a faulty product, we will arrange a collection of the faulty item and we will cover the cost of this, subject to clause 11.2.3.
10.2.3.    
Prior to authorising a refund for the faulty item, we will always inspect the item when it has been returned to us. If we find that the item is faulty, we will arrange a full refund or offer free of charge replacement of the faulty item. On the occasion that the item is deemed not faulty by both ourselves and the manufacturer, we will not be able to refund you for the item and will send the item to you and seek to recover the cost of both the initial collection and repeat delivery.

10.2.4.    Stock. All plants are offered subject to crop and being unsold upon receipt of order. We reserve the right to substitute without notification, one variety to the nearest, unless otherwise specified by the customer.
10.2.5.    All care is taken by the Company to supply stock of the highest quality and true to name, in accordance with the relevant British Standards and handled within C.P.S.E. guidelines. However the Company cannot take responsibility for plant welfare and productiveness once delivery has been accepted unless otherwise agreed.

This policy was last updated on 05 November 2018.