1-2 Day Delivery
During the run up to Christmas the parcel network becomes incredibly busy as more people order their items online. Whilst our couriers aim to deliver your items as quickly as possible, during the pre-Christmas period there is a potential for slight delays in deliveries.
Our couriers try their best to get all parcels delivered on time - in fact they deliver 98.7% of all orders on time, but there are some instances where delays can occur.
We sincerely apologise for any delivery delays you may experience during the pre-Christmas period. You can keep an eye on your parcel through the tracking link sent via email or text message but If you have any questions or queries around your delivery please contact our Customer Services team.
Christmas 2018 Delivery Information
To have your plants order dispatched to arrive before Christmas, please ensure you order before midday on Friday 14th December.
Any orders placed after this date will be dispatched on Tuesday 8th January. After 8th January, normal next day dispatch before midday will resume.
Christmas 2018 Customer Service Opening Times
Sunday 23rd December: CLOSED
Monday 24th December: 8am - 6pm
Tuesday 25th December: CLOSED
Wednesday 26th December: CLOSED
Thursday 27th December: 8am - 6pm
Friday 28th December: 8am - 5:30pm
Saturday 29th December: 9am - 1pm
Sunday 30th December: CLOSED
Monday 31st December: 8am - 6pm
Tuesday 1st January: CLOSED
Wednesday 2nd January: 8am - 6pm
Fresh and Fast Delivery
With millions of plants grown every year, we’ve got pretty good at making sure they get to you fresh and intact.
Our plants are lifted to order and dispatched from the fields, with over 98% of our orders picked and dispatched the same day. Unlike some nurseries, our plants don’t sit around in transportation for days or weeks at any point in their life.
All of our plants are sent out with the roots wrapped in a black coextruded sack. It protects your plants during transport, keeps the box free of moisture, stops your roots drying out, and insulates the roots to maintain temperature.
Our bag also means that when our plants arrive at your door, you don’t have to get the trowel out straight away – our bag protects the roots for up to a week after delivery, and sometimes longer depending on the weather and storage you’ve got available.
We’re so confident that you’ll receive your plants in such a good and long-lasting condition that we guarantee all our plants for a full 12 months.
Bare root, Canes, and Tree Guards
Bare Root plants, Canes and Tree Guards will be charged a flat delivery charge of only £5.99 per order, irrespective of the number of products bought.
There is a Next Day Delivery, including Saturdays, on orders placed before Midday Mon-Fri (UK Mainland Only). Orders placed after midday will incur a two working day delivery. Orders placed after midday on Friday will be dispatched on Monday for delivery on Tuesday.
Heavy and Bulky Items
Heavy & Bulky items, including Instant/Trough Hedging & Hedgebags, will require pallet delivery and a surcharge of £55 will be incurred, irrespective of the number of products bought.
Heavy & Bulky items will be delivered within 5 working days from the date of your order. Please call for delivery charge to Scottish Highlands and Islands as these areas may attract a surcharge.
We can only Deliver to Mainland UK
We will do our best to ensure that all items are received promptly and in good condition. Our delivery times may vary by product, this detail can be found in the Specifications tab on a product page.